Who are we? 

 

BÊTE is a fashion and lifestyle brand offering ready-to-wear and made-to-order pieces. By using
our website or placing an order, you agree to these terms.

 

Are all items ready to ship? 

 

Some BÊTE items are made to order, while others may be ready to ship. Product pages will clearly state if an item is made-to-order.

 

Can my order be cancelled? 

 

Orders can only be cancelled within 24 hours of purchase. Once production has started,cancellations are no longer possible

 

What happens if my order is delayed? 

 

Delivery timelines are estimates. Delays may occur due to production schedules, courier services, customs clearance, or unforeseen circumstances. We will keep you informed where possible.

 

Do product colours and details vary? 

 

Yes. While we aim to display products accurately, colours and details may appear slightly different due to lighting, screen settings, or fabric variations.

 

Who owns BÊTE’s designs and content? 

 

All designs, images, text, and branding belong to BÊTE and may not be copied, reproduced, or used without permission.

 

Can these terms change? 

 

Yes. BÊTE may update these terms at any time. Continued use of the website means you accept the updated terms.

 

PRODUCTION & DELIVERY 

 

Where do you ship to? 

 

We ship worldwide.

 

How long does production take? 

 

For made-to-order items, production typically takes 7–14 working days before dispatch. Ready-to-ship items are processed sooner..

 

How long does delivery take? 

 

1. UK: 3–7 working days after dispatch 

2. International: 7–21 working days after dispatch 

 

Delivery times may vary depending on location and customs processes. 

 

Will I pay customs or import fees? 

 

International customers may be responsible for customs duties, taxes, or import fees. These charges are not included in the product price and vary by country.

 

Can I track my order? 
Yes. Once your order is dispatched, you’ll receive a tracking link via email 

 

What if my package is lost or delayed?

 

BÊTE is not responsible for delays caused by couriers or customs. However, we will assist intracking and resolving delivery issues where possible.

 

RETURNS & REFUNDS 

 

Do you accept returns? 

 

Yes returns are accepted within 14 days of delivery, provided items are: 

 

 

Can I return made-to-order items? 

 

No. Made-to-order and custom items are non-refundable, unless they arrive faulty or incorrect. 

 

What items are non-returnable? 

 

 

How do refunds work? 

 

Once your return is received and approved, refunds are processed within 5–10 working days to the original payment method. 

 

Who pays for return shipping? 

 

Customers are responsible for return shipping costs unless the item is faulty or incorrect. 

 

What if my item is damaged or incorrect? 

 

Please contact us within 48 hours of delivery with clear photos, and we’ll resolve the issue promptly.

 

 

 

 

PRIVACY POLICY

What information do you collect?

We collect personal details such as your name, email address, shipping address, payment

information, and website usage data.

How is my information used?

Your data is used to:

1. Process orders
2. Communicate with you
3. Improve our services
4. Send marketing updates (only if you opt in)

Is my data shared with third parties?

We only share data with trusted service providers required to process payments, deliver orders,

or comply with legal obligations.

How is my data protected?

We take reasonable measures to protect your personal information and follow applicable data

protection laws.

Can I request my data to be deleted?

Yes. You may request access, correction, or deletion of your data by contacting us directly.

📩 CONTACT

For all enquiries, please contact:

beteclothingbrand@gmail.com